Terms and Conditions
We reserve the right to change these terms of trade by notice to you. Notice may be given by posting the revised terms and conditions on our website.
All orders are subject to availability and supply
All orders are subject to the availability of those products or services. If for any reason a Product is not available, we will endeavour to notify the non-availability on our online shop.
Delivery and delivery chargesPrices for goods and services stated on our website are exclusive of any applicable delivery charges.
The cost of delivery is as stated on our website and a total delivery cost will be provided in the order summary in your online shopping basket.
We will use all reasonable endeavours to ensure that orders for tangible goods will be dispatched promptly after an order has been placed.
PricingAll prices are in New Zealand Dollars and are inclusive of any Goods and Services Tax ("GST") unless stated to be otherwise but are exclusive of delivery charges. All prices are correct when published. We reserve the right to alter prices at any time.
An invoice will be emailed to you at the email address you supply when you place your order. You are responsible for ensuring that your contact details are correct.
Payment optionsGlowsticks LTD offer several methods of Payment:
- Bank deposit
- Credit Card
- Cash (on pickup)
If you are purchasing on behalf of your school you may be applicable for our 'Pay On Invoice' method. If you believe you fit into this category, please make a note of this in the 'comments' section of your order and we will let you know if you apply. In this case, your goods will be sent out straight away, and payment will be due on the 20th of the next month.
Note: Please use your Order Number as a reference with your payment
Cheque: Please Make Payable to: Glowsticks LTD
PO BOX 5270
21 Sutton Place
Palmerston North, 4441
Credit Card Security
All payments are processed via Stripe or PayPal's secure payments system to ensure high levels of payment security and are subject to Stripe & PayPal's terms and conditions.
Click here to for PayPal's terms.
Glow Sticks LTD work with Courier Post to provide an efficient delivery system.
Shipping prices depend on the size of your order, and your physical location within New Zealand. This is calculated by our website when you checkout with your items
NOTE: Glow Sticks LTD are unable to offer Next Day services to Rural Areas. Delivery Cannot be guaranteed for Next Day Delivery.
NOTE: Saturday Delivery is possible but can not be guaranteed, this is available to Non-Rural Areas if this request is identified and the order is placed before 10am Friday morning - extra charges will apply.
FREE SHIPPING: We now offer free shipping for orders over $100.00. Regardless of whether you are in Downtown Auckland, or the plains of Canterbury, if your order is worth $100 or more (GST inclusive) our system will choose a freight solution to be applied to your order free of charge.
RETURNS: To make fundraising with our products even easier, Glow Sticks LTD offer a sale or return policy on 40% of your total Glowsticks purchased. Glow Sticks LTD will buy back Glowsticks which are inside 'unopened' Tubes/Packets, and returned within 2 months of the purchase. So, if you overstock for a particular event, we'll happily refund you for returned glow sticks. Any postal/courier costs incurred by sending the glow sticks back to us is at the customers expense. Returned Glowsticks will be refunded at the price which they were purchased, however if this causes a change in 'bulk prices', products price will be amended. For example: You have ordered 1100 5mm bracelets at the price of $0.12 each, the price for 1000+, then returned 300, dropping quantitiy purchased back to 800, the price per stick will then be increased to $0.14, the 500+ price.
If you need to return items purchased from us, please e-mail us at firstname.lastname@example.org and send the products back to:Glowsticks LTD, Product Returns, 21 Sutton Place, Palmerston North, 4441
*Unfortunately, due to abuse of this service (people drastically over-ordering and returning up to 90% of their orders) we have now limited the maximum return size to 40% of the original order. Minimum return value is $50. Keep in mind that our Glowsticks have at least 6 months (up to 2 years in some cases) of shelf life, so you can use them at other events!
Items which have been tried, used or are operated by batteries are not returnable unless faulty.
We do not have to provide a refund if you have changed your mind about a particular purchase, so please choose carefully. If the goods are faulty, we will meet our obligations under the Consumer Guarantees Act to provide a remedy.
Liability LimitationWhere you acquire or hold yourself out as acquiring goods or services from us for the purposes of a business, the provisions of the Consumer Guarantees Act 1993 will not apply. The conditions, warranties and guarantees set out in the Sale of Goods Act 1908 or otherwise implied by statute or common law will not apply and are excluded from these terms of trade.
We will always endeavour to have complete and accurate information on our website but to the greatest extent permissible by law we assume no responsibility for the completeness and current accuracy of the information provided on our website.
To the greatest extent permissible by law, we exclude all liability we may have to you for any claim except where we have acted in bad faith. This exclusion also applies for the benefit of every officer, employee, contractor, agent of us and anyone else we use to perform our duties or provide services under any agreement you have with us. None of the persons specified above is liable or has to pay you for anything else in connection with or resulting from anything any of us does or does not do, or delays in doing, whether or not it is contemplated or authorised by any agreement you have with us. This exclusion applies whatever you are claiming for and in whatever way liability might arise. This exclusion does not limit any inalienable rights you may have under the Consumer Guarantees Act 1993.
Our maximum liability to you (if any) shall be limited to the value of any faulty products or services supplied by us and we, our employees, contractors and agents, will not be liable to you for loss or damage of any kind however that loss or damage is caused or arises.
Applicable law and jurisdictionUnless we otherwise agree in writing, this agreement contains all the terms of our relationship and continues to apply no matter where you are located at the time any goods or services are provided to you by us and irrespective of the location where you reside.
Use of our website, supply of products or services by us to you and any other matter arising from these Terms and Conditions are subject to the laws of New Zealand. The Courts of New Zealand shall have non-exclusive jurisdiction over all claims or disputes arising in relation to, out of or in connection with these terms of trade, or with the use of website or supply of any services.
Where you or any other person who you act for, or who you permit to act for you supplies incorrect information for the purchase of a product or service and we incur cost in any matter concerning that name then we may recover the costs incurred by us from you (including legal costs on a solicitor-client basis).
You agree to use our website, products and services in accordance with the applicable laws of the country or countries where your business or organisation is based.
Opting out of receiving the above mentioned messages will not prevent the sending of messages that specifically relate to your order(s).
We may use personal information that we collect about you to provide products and services to you and to administer orders and payments relating to your purchases from us.
You will need to permit us to place data files ("cookies") on your computer to enable you to use some features of some of our websites. Where you choose not to enable cookies from our Website, some functionality of those Website may not be available to you.
We may disclose your personal information as required by law.
Where you have provided information to us on a confidential basis, we will hold that information in confidence, except as required by law. We cannot guarantee that our website is secure, and we cannot be held responsible for a breach of our website security that is beyond our control.
You can request details of your personal information that we hold, and ask us to correct it, at any time.
General ConditionsWe reserve the right to change these terms and conditions from time to time by notice, which may be in the form of a notice posted on our website at www.glowsticksltd.co.nz.
If we fail to enforce any terms or to exercise our rights under these terms and conditions at any time, we have not waived those rights.
If any provision of these terms and conditions is held to be invalid or unenforceable for any reason, the remaining provisions shall remain in full force and effect and the parties shall adjust their respective rights and obligations in accordance with the spirit and intent of the parties as shown by these terms and conditions.
Unless any provision in this agreement expressly provides otherwise, these terms and conditions are not intended to confer a benefit on any person or class of person who is not a party to it.
We may deliver notices to you by sending them to an email address that you have notified to us.